Shipping policy
Shipping and delivery
Albuquerque & Cortez prepares and dispatches orders from Portugal. We work to ensure that all products are carefully packaged and delivered safely.
Delivery countries
We currently deliver to:
- Portugal
- Spain
Delivery availability is confirmed after entering the address at checkout.
Order preparation
Orders are normally prepared and handed over to the carrier within 1 to 3 business days after payment confirmation.
Orders placed during weekends or public holidays will begin processing on the next business day. During periods of high demand, promotions or festive seasons, preparation may take slightly longer.
Estimated delivery times
Once dispatched, the estimated delivery times are:
- Mainland Portugal: 2 to 5 business days
- Madeira and the Azores: 2 to 10 business days
- Mainland Spain: 2 to 5 business days
- Spanish islands: 2 to 10 business days
Delivery times are estimates and may vary due to the carrier, the recipient’s location, public holidays, weather conditions or other events beyond our control.
Shipping costs
Shipping costs are calculated according to the country, delivery address and products included in the order. The exact amount is displayed at checkout before the purchase is confirmed and paid for.
Whenever a free-shipping promotion is available, its conditions will be clearly displayed on the website or at checkout.
Carrier and tracking
Orders are shipped via DPD or CTT.
When tracking is available, the customer will receive a dispatch confirmation by email, along with the relevant tracking number or link. Tracking information may take a few hours to become available after dispatch.
Delivery address
Customers must ensure that their name, address, postcode and telephone number are correct before completing their order.
If you notice an error, please contact us immediately at apoio@albuquerquecortez.eu. Once the order has been dispatched, it may no longer be possible to change the delivery address.
If an order is returned due to an incorrect or incomplete address, refusal of delivery or inability to complete the delivery, we will contact you to arrange a new shipment. Additional shipping costs may apply when the reason for the return is not attributable to Albuquerque & Cortez.
Delivery delays
If your order is not delivered within the estimated timeframe, please check the tracking information first and contact us at apoio@albuquerquecortez.eu.
Our team will investigate the situation with the carrier and provide the necessary assistance. A delay caused by the carrier does not affect the consumer’s statutory rights.
Damaged or lost orders
Please inspect your order as soon as you receive it. If the packaging or products are damaged, or if any item is missing, please contact us as soon as possible at apoio@albuquerquecortez.eu.
Please include your order number, a description of the issue and, where applicable, photographs of the packaging and product. We will review the situation and provide an appropriate solution.
Returns
The conditions governing returns, cancellations and refunds are available in our Refund Policy, accessible from the website footer.
Contact
For questions regarding order preparation, shipping or delivery:
Albuquerque & Cortez
Email: apoio@albuquerquecortez.eu
Mobile: +351 925 233 023
Support hours: Monday to Friday, from 10:00 a.m. to 6:00 p.m.
