In the event of a consumer dispute, we recommend that you first contact Albuquerque & Cortez so that we may seek a solution:
Albuquerque & Cortez
Owner: Silvana Cordeiro de Albuquerque
Tax ID/VAT: 315414677
Email: apoio@albuquerquecortez.eu
Mobile: +351 925 233 023
Support - Business Hours: Monday to Friday, 10:00 AM to 6:00 PM
Address: Avenida José Régio 30, 4480-671 Vila do Conde, Porto, Portugal
Consumers may also turn to an Alternative Consumer Dispute Resolution entity.
CICAP — Porto Consumer Information and Arbitration CentreRua Damião de Góis, No. 31, Shop 6
4050-225 Porto, Portugal
Telephone: +351 225 508 349 / +351 225 029 791
Email: cicap@cicap.pt
Website: https://cicap.pt
CICAP provides mediation, conciliation, and arbitration mechanisms for resolving consumer disputes.
Electronic Complaints BookConsumers may also submit a complaint via the Electronic Complaints Book:
https://www.livroreclamacoes.pt
To view other Alternative Consumer Dispute Resolution entities, you may access information provided by the Directorate-General for Consumer Affairs (Direção-Geral do Consumidor).
The use of these mechanisms does not prevent the consumer from resorting to the competent courts.
